Isaac Cheung
Role and Contributions
Storyboards and sketches, User Research, Interview Questions and Protocol, Synthesizing 'Human in the Loop' Solution, Documentation.
Contributions Explained
I was responsible for creating most of the sketching in the initial storyboards and depicting the 'Human in the Loop' solution, which was also the main focus I had when using secondary research to integrate/refine current existing solutions. I was also involved in creating our interview protocol which was heavily utilized in our information gathering and user interviewing stages.
What additional functionalities can Starships offer beyond food delivery?
For visitors and incoming students, navigating a large campus like Purdue can be a difficult task. By adding new options for tourism on campus while also incorporating the attention-grabbing elements of Starship robots, we want to create an immersive experience that also fosters human connections.
We started with initial storyboards to visualize the direction we wanted to take our solution.
After defining our Starship tourism idea, we began conducting user scenarios, interviews, and secondary research.
Our interview takeaways, scenarios, and research allowed us to learn about possible concerns, wanted features, and liked appeals from our users which we grouped into 3 main questions we wanted to tackle:
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1. How would we create distinctions between starships doing food delivery vs tours?​
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2. How do we tackle the issue of Starships stopping too long at intersections?
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3. How will Starship tourism establish a human-to-human interaction?
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How would we create distinctions between Starships doing food delivery vs tours?
To address our first major concern question, we decided to separate food delivery and tour robots by assigning them specific unique numbers (which would also be an indicator of which tourist is assigned to which tour bot) while also having different tour points across campus to locate your assigned robot.
How do we tackle the issue of Starships stopping too long at intersections?
Using 'Human in the Loop', human assistance when an interference occurs
With user expressing their primary concerns that Starships often get stuck or takes too much time to cross streets during a tour, we utilized our secondary research surrounding current uses of human-in-the-loop features in products to understand how users can prevent such issues if they were to occur. This was devised into 3 steps
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1. User indicates that the Starship is stuck or not responding at intersection despite zero interferences
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2. User assists in the process by authorizing the Starship to continue its movement through the Starship app
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3. User allows Starship to proceed until indicating that they have passed the interference
How will Starship tourism establish a human to human interaction?
By fostering connections during Purdue events
By placing Starship tour points at hot spots during Purdue events on the Starship app, it encourages students to visit new locations with other new students, providing new opportunities to meet new friends while also bonding and admiring the Starship touring experience.
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